|SUN-THU||8:30 AM – 6:00 PM||CUSTOMER VISITS (1)|
|SUN, MON, WED, THU||6:00 PM – 8:00 PM||CALL in HOURS (2)||CALL in HOURS|
|SUN, MON, WED, THU||8:00 PM – 10:00 PM||ADDITIONAL CALL IN HOURS (3)||LEAVE MESSAGES|
- SUNDAY-THURSDAY, 8:30 AM to 6:00 PM are the standard working hours for PCGUY to provide personal, on site services. During these hours you may call, email or Whats App. Calls/Messages will be answered or returned as time permits. To be fair to customers with appointments, responses might be delayed.
- SUNDAY, MONDAY, WEDNESDAY, THURSDAY 6:00 PM to 8:00 PM: These times are for responding to calls/messages received during the day and/or during this time period. Please note in your message until what time you are available. Remember if I am already on the phone, you should leave a detailed message, including until what time the call can be returned.
- SUNDAY, MONDAY, WEDNESDAY, THURSDAY 8:30 PM to 10:00 PM: This time is reserved for customers who have contracted for the enhanced PCGUY SUPPORT PACKAGE.
|SERVICE||SUPPORT CONTRACT RATE||GENERAL SUPPORT RATE|
|ON SITE VISIT – First Hour||200 NIS||250 NIS|
|ON SITE VISIT – Additional Hours||175 NIS||200 NIS|
|ON SITE VIST scheduled to start before 8:00 AM or after 6:00 PM||NO ADDITIONAL CHARGE||300/250 NIS|
|TELEPHONE SUPPORT DURING SUPPORT HOURS||First 15 MINUTES NO CHARGE.
30 NIS for each additional 15 minutes
|50 NIS for up to 15 minutes|
Payments may be made in NIS or USD, check or cash or via bank transfers.