Testimonials

Paul is a real find!

Paul is a real find! We called him based on his advertisement when I needed to buy a new computer.  I initially was going to buy my new computer from a store, but after our discussion I concluded that I would benefit by having him act as my single point of contact for any issues that might arise. Especially as a new oleh, it seemed too likely to me that everyone would disclaim responsibility if there were a problem.

From time to time issues have arisen, and Paul has been there every time, without fail, and solved the problem.

A few weeks ago my hard drive stopped working. Paul was immediately there.  He said I would have a 0-5% chance of salvaging my data, but after working for a few hours he got everything, even the formatting, restored. I took the computer to Dell’s service office to have the hard drive replaced, and then Paul reinstalled all of my data. What could have been a nightmare became a pleasure.

I recommend Paul without hesitation.

 

Merrill Weber, Dated: August 29, 2017

I am so thankful that I met him!

I’ve known the PCGUY now for about a year and I am so thankful that I met him!!
He has been nothing but helpful, patient and extremely available!!
Any time I have a problem with my computer, I know that I can call for help. He does everything he can to help me solve my computer troubles.
He talks me through solutions over the phone in a patient and clear manner. When  all else fails he comes as quickly as possible to fix the problem skillfully and efficiently.

Thanks to the PCGUY for the personal, pleasant and professional service.
I’m always happy to recommend the PCGUY to  my friends!!

Miryam

 

 

Miryam, Jerusalem, Dated: December 13, 2016

Simply the best

Paul Serkin is simply the best computer person in all of Jerusalem. Customer service is
excellent and he can solve almost anything. Highly recommend him.

Debra Nussbaum Stepen, Tour Guide at Debra Tours, Jerusalem, Israel, Dated: June 14, 2014

Thank you very much

Thank you very much for the work you did on my computer. You have arranged things in a way that my brain can comprehend, and you fixed or explained many of the mysteries of both the new computer and Windows 8. Thank you also for taking care of my printer issues.

You are always on time and always positive in your outlook, two qualities which are highly valued.

With thanks,

A Grateful Client, Jerusalem, Jerusalem
Dated: August 13, 2013

Paul is the best

“Paul is the best! I was unable to retrieve email or connect to the internet via my cellphone when I switched carriers – and no amount of ‘playing’ with the settings yielded any results. I told Paul about my problem and within minutes he gave me instructions to follow – and VOILA! I was up and running!!”

Rachel Stern

 

Rachel Stern, Hashmonaim
Dated: July 29, 2013

You know you are dealing with a professional

Whether you bring the computer to him or he comes to you, it’s afterwards that you know you are dealing with a professional who comes with customer service. He answers the phone and can even fix some problems from his place to your computer.

Rozanne Polansky

Rozanne Polansky, Nof Tzion, Jerusalem
Dated: July 28, 2013

It is a pleasure to work with you

Thank you for your consistent high professionalism, excellent attitude and availability to help solve all computer problems.

It is a pleasure to work with you. We are sure that the Anglo-speaking olim and others are greatly benefiting from your expertise.

Thank you again.

Kayla, Jerusalem

Kayla and Ze'ev Brodkin, Har Hachoma, Jerusalem
Dated: July 28, 2013

Once we found Paul, he’s our computer guy!

I might have been one of the first to “discover” Paul Serkin.
My husband (Lee) and I are very demanding; all that you requested in your e-mail and more.
We’ve worked with other computer guys… Paul goes that extra mile!
Once we found Paul, he’s our computer guy!!!

Lynn Glassman

Lynn Glassman, Dated: July 14, 2011

Responsive, experienced & savvy

My husband is an expert computer technician, so I rarely need to get outside help for any computer issues. As luck would have it, my system went down just as my husband was unreachable, airborne from the US. I work from home, virtually, running my US based business, so it is essential that I be online all the time.
We had met Paul locally & my husband was immediately impressed with his computer knowledge & abilities. So my first thought when I had this problem was to call Paul. He came over to my home immediately(& it was already early evening), was able to diagnose the problem & solve it within a short amount of time.
Subsequently, I was in the US & my husband was once again unreachable, airborne from Spain & my computer contracted a virus, rendering my computer completely frozen, useless & data unretrievable. He was kind enough to consult with me by email & gave some valuable advice virtually, that ultimately resulted in solving the problem.
I have since recommended him to several other friends locally & all reports from them have been glowing as well.
For me, it is very comforting to know that there is someone local, who is responsive, experienced & savvy enough diagnose a wide range of computer issues.
I have also found his pricing to be reasonable.

Ruthie Levi

Ruthie Levi, Arnona, Jerusalem
Dated: July 14, 2011